Privacy Policy

1. Who We Are

Pansro Tech ("Company", "we", "us", or "our") is a software development company providing website development, custom software, mobile app development, AI solutions, cloud services, and business automation. Our website is https://pansrotech.com. For privacy-related queries, contact us at info@pansrotech.com.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Information you provide:

• Contact form submissions: name, company name, email address, phone number, and project description
• Communications: emails, WhatsApp messages, or calls you initiate with us

Information collected automatically:

• Log data: IP address, browser type, pages visited, time and date of visits
• Cookies and similar tracking technologies (see our Cookie Policy)
• Device information: device type, operating system, browser version

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide consultations
• Deliver, manage, and improve our services
• Send service-related communications (project updates, invoices)
• Analyse website usage to improve user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal bases for processing your personal data are:

• Contractual necessity: processing needed to fulfil our service agreement with you
• Legitimate interests: improving our services, communicating about our offerings
• Consent: where you have explicitly agreed (e.g. marketing emails)
• Legal obligation: where required by applicable law

5. Third-Party Sharing

We may share your information with trusted third parties only as necessary:

• Analytics providers: Google Analytics to understand website usage (anonymised)
• Communication tools: email and messaging platforms used to respond to you
• Payment processors: secure third-party payment gateways (your card data is never stored by us)
• Legal authorities: when required by law or to protect our rights

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form enquiries are retained for up to 3 years. Project-related data is retained for the duration of the engagement plus 5 years for accounting and legal purposes. You may request deletion at any time (see Your Rights below).

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand where visitors come from. For full details, please read our Cookie Policy. You can control cookies through your browser settings at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS with TLS encryption. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data ("right to be forgotten")
• Objection: object to processing based on legitimate interests
• Portability: receive your data in a structured, machine-readable format
• Withdraw consent: at any time where processing is based on consent

To exercise any of these rights, email us at info@pansrotech.com. We will respond within 30 days.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: