Support & Maintenance
Launch isn't the end — it's the beginning. Every project includes post-launch support, with SLA-backed plans for enterprises that need guaranteed response times.
Everything you need after go-live
24/7 Monitoring
Uptime, performance, and error monitoring around the clock. Automated alerts trigger our on-call team before users even notice an issue.
Bug Fixes
Post-launch bugs are triaged by severity. Critical issues get same-day fixes; standard bugs are resolved within the SLA window of your plan.
Security Updates
Dependency updates, security patches, and library upgrades applied proactively — keeping your app safe without breaking changes.
Performance Optimisation
Monthly performance reviews — query optimisation, CDN tuning, cache strategy improvements, and infrastructure right-sizing as your user base grows.
Feature Updates
Retainer-based development hours for ongoing feature additions, UI enhancements, and integrations — the same team that built your product continues it.
Dedicated Account Manager
Enterprise plans include a dedicated account manager who knows your system, your team, and your business priorities — no ticket queues, direct access.
Choose the right support tier
Included free with all projects
- 30 days post-launch bug fixes
- Business hours support (9am–6pm IST)
- 48-hour response SLA
- Email ticket system
Retainer — 6 to 12 month plans
- All Standard features
- 8-hour response for critical issues
- 20 dev hours/month for features
- Monthly performance report
- 24/7 uptime monitoring
Custom SLA — tailored to you
- All Professional features
- 2-hour response for critical (24/7)
- Dedicated account manager
- Unlimited dev hours (retainer)
- Quarterly strategy review